Debt Collectors

Debt Collectors collect consumer, commercial, insurance and other forms of debt for clients, make arrangements to settle overdue accounts, formalise payment arrangements and follow up until accounts are fully paid.

  • The Job
  • The Facts
  • Related Courses

What the job involves

  • Liaising with clients, credit staff, accounts receivable departments, process servers, Private Investigators, Barristers and Solicitors to find solutions to payment problems
  • Identifying, locating and notifying debtors of overdue accounts in writing, by telephoning and in person, and arranging for payments to be made
  • Tracing addresses of debtors who have moved
  • Arranging new repayment plans for debtors having difficulties making existing repayments
  • Referring debtors' disputes to creditors
  • Issuing instructions for the commencement of legal action and enforcement to recover money
  • Arranging for money and goods collected to be transferred to creditors' possession, and preparing statements of account for creditors
  • Recording amounts collected and noting any further action required
  • Complying with debt collection guidelines and relevant legislation

Key values of workers in Debt Collectors

  • Support

    Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

  • Achievement

    Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

  • Working Conditions

    Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

  • Independence

    Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

  • Recognition

    Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

Top skills required for workers in Debt Collectors

  • Speaking

    Talking to others to convey information effectively.

  • Social Perceptiveness

    Being aware of others' reactions and understanding why they react as they do.

  • Persuasion

    Persuading others to change their minds or behavior.

  • Writing

    Communicating effectively in writing as appropriate for the needs of the audience.

  • Reading Comprehension

    Understanding written sentences and paragraphs in work-related documents.